HealthLinks Charleston July/August 2022

MEN WI N HEALTH www. Char l es tonPhys i c i ans . com | www.Hea l thL i nksChar l es ton . com | 37 At ARCpoint Labs of Charleston, three women combine their talents and passions to make the third-party diagnostic testing provider run seamlessly. Specializing in tests ranging from drugs and alcohol to clinical health care, DNA and more, owner Lisa Leland credits her small team of women for helping ARCpoint become a respected and recommended provider in the industry. While Leland handles sales and marketing for the group, lab manager Shay Nowell-Ingram oversees the lab’s day-to-day operations and manages its toxicology program. Anna Hawkins is the lead clinical technician and oversees wellness testing while serving as a partner and client liaison. “We are extremely fortunate to have this amazing team to work with – two of the most hardworking and knowledgeable women we could ever ask for,” Leland smiled. Leland did not always anticipate working in the health care industry. After many years as a stay-at-home mom, she and her husband opened the ARCpoint Labs franchise in the fall of 2020. “I couldn’t be happier that we are now serving our community with a wide variety of lab tests, meeting the needs of area employers and families in our community,” she said. Leland advises others not to rule out the possibility of a job in the health care industry if their educational background is not in medicine. “There are plenty of ways to contribute to the health care industry even without medical skills. For example, my sales and marketing background is useful as a career adjacent to health care,” she said. As one who is driven to help in any way she can, Nowell-Ingram began working with ARCpoint amid the initial frenzy for COVID-19 diagnostic testing, making sure there were no long lines even when the lab was recognized as one of the first and few places to offer same-day results. ARCpoint specializes in much more than COVID testing, and Nowell-Ingram focuses on researching the drug and alcohol industry as it relates to her career and enjoys helping patients feel at-ease. “Encountering clients who are not comfortable with diagnostic testing and bloodwork is both challenging and rewarding,” she explained. “It’s not easy for everyone to give blood, and I’m not trying to ‘get them in, get them out.’ I want them to feel comfortable and want to come back to me in the future.” Hawkins takes pride in her compassion and empathy as part of her career, realizing that helping patients grow and overcome from their lowest moments is most rewarding. She also finds great interest in the science behind DNA and bloodwork and noted that an interesting test ARCpoint provides can show whether common medications such as ibuprofen or antidepressants are harming or hurting the body. As for working with Nowell-Ingram and Leland, Hawkins enjoys the opportunity to have fun in the downtime and the strong support they provide. “It’s always good to have someone who can build you up when you’re having a bad day. They are truly a joy to work with,” she said. Nowell-Ingram added, “We all have different views and different experiences, and it’s helpful to have their feedback and insight – it’s great working with women in health care!” By Anne Shuler Toole Lisa Leland Encountering clients who are not comfortable with diagnostic testing and bloodwork is both challenging and rewarding. " " Imani Nowell-Ingram Anna Hawkins ARCPOINT LABS Charleston 843-491-1075 www.arcpointlabs.com @arcpointfranchisegroup Photos by Jenn Cady.

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